Karachi, are you aware of how your food is prepared at restaurants?

Published: August 6, 2016

These restaurants cater to the brand conscious public of DHA, charge insane amounts for a single meal and people visit these places expecting high quality food, post pictures on social media and oh yes, the proud selfies that include the food, coupled with the urge to let their friends know that they have visited a particular restaurant. Little do they know of the horrible backstory of the way their food is prepared. PHOTO: AHSAN ZAFEER

After the onslaught of raids in Lahore by Punjab Food Authority (PFA)’s Ayesha Mumtaz that led to the shutdown of numerous restaurants – there is an apparent fear of eating out. Unfortunately, the same discoveries have been made in Karachi as well, with the media persons ‘chaapey’ (raids) on notable Karachi restaurants. It came as a surprise to many as these places have been quite popular amongst Karachi’s citizens for a very long time.

The emerging situation is worrisome for the concerned citizens of Karachi who already have a limited number of good quality restaurants to look forward to. Various bakeries and restaurants have been exposed for gross food-making practices and kitchens that made viewers sick to their stomach, though it is nothing new. For such media raids have been going on for a long time, revealing shocking details of substandard cooking oil, meat or appallingly filthy kitchens in petty establishments. But never before had the people witnessed big names and international food chains being caught red handed for unhygienic practices. Sadly, with every such show that airs on TV, the list of restaurants that can’t be deemed safe for eating keeps growing.

The frenzy behind the screaming, frowning and puking TV anchors, who are seen bashing workers for shocking discoveries is all just a gimmick to meet the show producer’s demands (they strive for better ratings). Although it does bring much needed awareness, it fails to trigger a larger impact.

What seems to be lacking is the absence of a system that prevents eateries from going back to their old practices. The situation in Lahore seems to be in control through strict monitoring and cancellation of licenses, but the huge metropolitan city of Karachi has become a victim to such restaurants.

In a majority of the city’s restaurants, no heed is paid to cleanliness and staff training for maintaining hygienic standards, probably because they still manage to earn heavy profits despite sustaining a status quo of unhealthy processes. As they manage to remain unharmed by the negative publicity generated, endeavours by the food safety departments or commissioners (with or without the media against them) serve nothing more than a source of entertainment for audiences watching these sensational raids with suspense music in the background, as well as free publicity for the officials.

The conventional tactics have failed so far in regulating the food industry. There is a dire need for stringent measures to be taken as mere fines won’t do. In most of the cases, what is being dealt with is a chain of restaurants scattered across the city. Soon after payment of fines or settling matters through negotiation, they come back into business, once again jeopardising citizens’ health. Petty fines and temporary sealing of single branches only serve as small dents to this million rupees’ businesses.

On a small-scale, it prevents quality conscious people from visiting places in particular, but the public at large doesn’t seem to care and that is where the real problem lies. A blacklist must be maintained and reviewed from time to time. Any restaurant found guilty of unhygienic practices more than once should be blacklisted. Moreover, the fines should be increased to millions and those who continue to disregard the formal hygiene procedures should be closed down for good.

Unhygienic food is the cause of many ailments: food poisoning and diarrhoea, among many many others. There have been cases of food poisoning in Karachi that have even led to death.

So does this mean that we should just sit back and relax? Should we just act as if it isn’t that big of a deal and all will be well in the future?

What I fail to understand is what the authorities are waiting for. Will it take a food disaster that claims countless lives for them to wake up and start a systematic campaign to regulate all – and I mean all – restaurants, hotels, bakeries etc? I’ve observed that governments in Pakistan only become active towards a particular issue when it’s too late for most people. For instance, the campaign to get cellular SIMs verified biometrically was jump-started after the unfortunate Army Public School incident, since the attackers had used unverified SIMs.

The despicable food preparation conditions witnessed through the eyes of the media are only the tip of the iceberg. Considering that Karachi is the country’s largest city, with thousands of such places spread all over, enforcing rules on a government level is desperately needed before an unprecedented tragedy occurs.

Having been a victim to unhygienic food myself, I can bear testimony to the fact that a majority of the restaurants that have positioned themselves as ones with the best food are actually involved in this fiasco. Last year, I was having Domino’s pizza with my family – a family meal that evolved into quite a traumatic experience when a tiny cockroach was discovered in one of the slices.

After all, who doesn’t like a little protein, right?

Had it not been for my cousin’s microscopic vision (who found it on my plate and warned me in time) I might have consumed it as a part of the topping!

As the typical Pakistani culture of refusing to accept ones mistake goes, the staff present at the restaurant were hell-bent on declaring it the result of an external factor – as if the cockroach somehow got lost on its way home and decided to relax a little on the cheese topping of my pizza where it met its demise. However, they admitted their mistake in the end and, as a show of enormous generosity, decided to cut our bill by half – though our bill should have been waived off entirely keeping international standards in mind, but that’s Pakistan for you folks!

Domino’s is one of the biggest pizza chains in the world (just one step behind Pizza Hut) and brands itself as the fastest delivered and best pizza available, with prices of Rs700 on average – that’s worth one week of food supplies for a low income individual. Despite selling expensive food that people only look forward to/consume on certain occasions (and happily pay for because they believe in its quality) any incident that exposes unhygienic practices, however minor, serves as a major disregard of people’s trust. The same can be said for all major international food chains that have been exposed so far. They are busy toying with the citizen’s health, while people remain under the impression that they are consuming quality food that has been prepared in hygienic standards and is worth the thousands of rupees spent on a single, one-time meal.

It would be a shame to sit down and actually name all the individual eateries out there that have below standard food being served, because the list would be exhaustive, but the few with which I have had personal experience were KFC, Pizza Hut and a local chaat house called Chatkharay. Not only was it discovered that the oil being used was greasy, substandard, it was also black, due to it being over-used. To top that off, workers were not wearing aprons and were mixing flour with their bare hands (with grown, uncut nails) and not a single worker had had his vaccinations. Completely burned out and stained pans were being used for baking pizzas. The cutting boards for vegetables were also filthy.

While their name means ‘tasty’ in Urdu, Chatkharay was caught using substandard meat in a kitchen for which the word “dirty” alone might not do justice. The taste is produced by various insects lurking around in their kitchen with a lethal combination of meat that is not suitable for human consumption.

The big question here is that if such big chains of restaurants situated in posh areas for their wealthy residents can be involved in such gross practices, what is going on in the rest of the city or other local eateries? While all these chains brand themselves and claim to produce quality food and target the upper-middle class, whose prices reach way beyond the affordability of the common man, it’s a pity to realise what they are actually feeding people for their money’s worth.


These restaurants cater to the brand conscious public of DHA, charge insane amounts for a single meal and people visit these places expecting high quality food, post pictures on social media and oh yes, the proud selfies that include the food, coupled with the urge to let their friends know that they have visited a particular restaurant. Little do they know of the horrible backstory of the way their food is prepared.

It is for this reason, I presume, that crime shows like Khufia and Sar e Aam have become popular for exposing all kinds of notable eateries indulging in unhygienic practices. My purpose in writing this piece is not ‘name and shame’ these eateries, but to create a sense of awareness and accountability within the city. If the authorities are not doing their job, perhaps we, the citizens, can help jolt them into action.

All photos: Screenshots by Ahsan Zafeer

Ahsan Zafeer

Ahsan Zafeer

The author is interested in politics, social issues and sports. He has a passion for writing and believes that issues can be resolved through discussion. He tweets @AhsanZafeer (twitter.com/AhsanZafeer)

The views expressed by the writer and the reader comments do not necessarily reflect the views and policies of The Express Tribune.

  • liberal-lubna-fromLahore

    live and let live. pakistan is not a developed country. everyone has their own ” majboori “. easy for you privileged class to judge and write blogs from comfort of your wifi connected AC powered generator backed up bungalows.

    We dont have funds or means to provide clean quality food anymore thanks to elite class not providing jobs for poor middle class and corruption in the government. Till these issues are not solved, we shouldn’t go on to do these raids and chapps on these poor workers. they’re just trying to earn a living. Im pretty sure their objective is not to poison others or kill others. Instead of publicly shaming and punishing them, we should be the ones helping them or providing with them the means, education and resources to clean and maintain their restaurants.There is no equality in Pakistan. We have not done anything for these folks and then we have the audacity to feel entitled to write blogs about how my pizzahut did not taste good this time? seriously. we should be the ones going into their kitchens and teach them how to put into effect quality control measures.

    Stop eating from outside, stop fantasizing about KFC and learn to cook your own food Mr. PrivilegedRecommend

  • Umer

    Why just can’t media get out of Karachi and explore rest of Pakistan? This condition is faced by each and every city of Pakistan, why do you only target Karachi? Why not Lahore? Or Rawalpindi?

    @disqus_Pk2nVCGYcm:disqus You again? Why can’t you get rid of the situations in Pakistan and check out the situations of your own country? I can bet that you don’t belong to Pakistan… Fake identity.Recommend

  • Amir

    Interesting that Mac Donald has been left out from being shamed? Just because it is owned by the same group that owns Express?

    Pathetic conditions are everywhere, in all eateries in Pakistan. Not new. But have you seen a decline even in Lahore? People still go to places that have been shamed.Recommend

  • Ahsan Zafeer Khan

    You don’t know me at all dear, please keep those vivid assumptions to yourself. By all means go to all these restaurants and enjoy your cockroaches and complimentary diseases, i don’t mean to end the fun for people such as you. By the way, all these multi national chains charge thousands for single meals, they should be doing more for consumer safety and the safety of their workers, that’s the point I mentioned here, but maybe you didn’t read it at all and here started on your rant, typical pakistani attitude..Recommend

  • goggi (Lahore)

    Watch the hit drama of 1960s “Alif noon – Bakery!”

    Kamal Ahmed Rizvi has proven, that we were, we are and shall always be one of the most dirtiest, most unhygienic and most corrupt people of this planet!

    Is it the consciousness of people that determines their being, or is it their social being that determines their consciousness?

    They sell cooking oil produced from dead animals, they sell meat of donkeys, dogs and who knows what else!!!

    I am a pure vegetarian (thanks to my spiritual teacher) and never eat or drink outside where meat of innocent animals is cooked and devoured!Recommend

  • liberal-lubna-fromLahore

    then you should do everyone a favour and put yourself in their shoes and see what CHANGE you can bring that way. I can already tell you what change you bring: NO CHANGE! Because that’s how bad our system is. But being a typical judgemental pakistani with the supremacist mentality, you wont actually see that. ” Ooh look me I’m better and smarter than everyone else in this country and I can debate 24/7 about everything that’s wrong with this country but wont actually put the effort to tackle the core issues ” yeah because it’s so much easier to be the bully and look down on the lower poor middle class rather than actually utilizing your mind to finding out why those things are wrong in the first place.Recommend

  • Ahsan Zafeer

    this article and the crime show khufia was against the millionaires that run KFC, PIZZA HUT etc and charge thousands of rupees on single meals but still prepare substandard food, not against the middle class or the poor workers..!Recommend

  • Patwari

    Goggi, to each his own. Every now and then a thick juicy
    beef steak, preferably prime rib, broiled medium
    [over an open flame] garnished with mushrooms, with a side
    of green peas, sliced tomatoes, with Worcestershire Sauce
    or A ! Steak Sauce if available, throw in some french fries and
    it will do wonders for you. You will know what nirvana is.
    [unless you happen to be in Hindustan,where they will be chasing
    you down the street if they find out you are eating beef. If they
    catch YOU, you will be in a bad bad bad situation….real bad.Recommend

  • Patwari

    Not to worry. Nothing can please Liberal Lubna.
    There you have a synopsis on a thumbnail.
    What she forgets to mention is these mega billion dollar
    international corporations Pizza Hut, KFC are fully aware of
    Food Hygiene and Serve Safe. Their employees, managers
    must be fully trained in food handling and kitchen procedures
    before they even open the doors. And strict standards have to
    be met. REGULARLY.. Because a cockroach in the food gives
    the International Food Giant Pizza Hut a black eye. And lost
    business!!! Bad publicity!!!…[ we are talking pest control here.]Recommend

  • Arif

    “Pakistani culture of refusing to accept ones mistake”
    You hit the nail on the head. This sums up our national disease. It explains just about everything that is wrong with Pakistan.Recommend