The customer is always right…but is he happy?

During uncertain times, the customer becomes the lifeblood of any business. But today the brand team is struggling with which existing and prospective customers to target with their current offers via multiple channels of interaction. Many established corporations are aligning their resources towards BRIC countries – Brazil, Russia, India and China, for growth opportunities and are aiming to hone in on the rise in disposable income within these economies – notably China, whose new five-year plan aims at a growth strategy fuelled by domestic consumption instead of the trillion-dollar generating strategy of exports maximisation. What they are finding is the difficulty to ...